Client:

Established since 1963, KC Dat (S) Pte Ltd has grown to be the largest international household removalist in Singapore and among the largest in Asia.

Within this time, KC Dat has also expanded their scope of services to fill the comprehensive relocation needs of its broad client base. Besides personal effects shipment and relocation services, KC Dat handles general cargo, trade shows, exhibitions and owns its own airfreight company and a very specialized factory and office removal company.

Faced with growing competition, KC Dat is looking at ways to empower their sales representative with the necessary knowledge to service the customer better, improve the efficiency and productivity, generate higher revenue and ultimately enabling KC Dat to move forward and further cement its position as market leader.

With our fully integrated software suite Surveyor, we enabled KC Dat to empower their sales representative with the necessary tools to help

• Increase customer service satisfaction by over 50%
• Improve the efficiency and productivity of each salesman by at least 40%,
• Achieve revenue growth by 15

With Surveyor, each sales representative will have immediate access to client specific information when meeting up with that client. The sales representative also has the ability to capture any new client feedback and all the survey information details electronically. With the power & flexibility of Surveyor, it allows the information of any permutation of move that can be encountered to be captured.

With real-time synchronization of data between mobile salesman in the field and the office, Surveyor provides organizations the means to better utilize the resources available and maximize the potential efficiency and productivity gain possible. Surveyor provides a reliable and cost-effective solution to keep the mobile salesman well informed and efficient while in the field.

All these work towards giving the sales representative the necessary knowledge to service the customer better, improve the efficiency and productivity, generate higher revenue and ultimately enabling KC Dat to move forward and further cement its position as market leader.

” We are very happy to have used the services of Cornet. Cornet is a very good partner to work with as:
- You have over-delivered the necessary scope of work by at least 200%
- You consitently deliver quality
- You are very responsive to issues, with resolution usually 24 hours”
Steven Heng
MIS Manager
KCDat (S) Pte Ltd.