Client: 
Nippon Express Co., Ltd., was founded in 1872 under the name Riku-un Moto Kaisha (the Land Transport Company). From its humble beginning more than a century ago, Nippon Express has been playing a vital role in supporting the economic development and improving of the quality of people’s lives as the leader of Japan’s transportation industry. Nippon Express utilizes land, sea, and air transportation to provide comprehensive distribution services on a global scale to its customers.
Nippon Express currently maintains approximately 41,000 employees working in 1,200 service centers across Japan, with a further 10,000 employees working in 255 service centers in 33 countries and 150 cities around the world. The Singapore office was established in 1973 and has also grown to be a key player in the transportation industry in this region.
With increased competition, Nippon Express is continually trying to differentiate itself and also find ways to improve productivity, efficiency and reduction of costs. Thus, they have embarked on a project to enable drivers in the Logistics Department with access to Electronic Delivery Order while on the road to increase efficiency, productivity, cost savings and organization benefits. Extensive integration will be required to extend their existing backend server (IBM AS400, DB2 Database) to mobile devices with the use of Cornet Technologies ‘Trekker’ application.
With its paper-based delivery system used in Nippon Express, there are several problems that need to be addressed. For example, each day drivers received paper schedules and manifests that listed routes, stops and packages that needed to be delivered that day. At each stop the driver manually marked off the packages from the manifest and then had the customer sign the document to confirm delivery. This system was slow, error prone and resulted in incomplete and inaccurate delivery. As a result, Nippon Express will have a high chance in receiving calls every day related to delivery errors.
At the end of the day, the drivers submitted all of the signed manifests. These paper records were then archived in a high storage space. This paper-based system become expensive and did not provide an easy way for Nippon Express to confirm delivery information to customers.
Further, the paper-based system does not provide a way for Nippon Express to audit its processes, track packages and confirm that drivers had indeed delivered their routes accurately and on time.
Cornet Technologies was engaged to assist in re-engineering their existing logistic delivery workflow and to develop a system that would provide a feedback loop to allow the company to track the performance of its drivers and delivery process. This customized application, built on top of our “Trekker’ product, provides an extensive integration with Nippon Express existing backend system running IBM AS400/DB2, thus giving the company the opportunity to publish delivery information to new web-based systems.
Part of the solution also includes integration with a Mapping System in monitoring vehicle location.
This allows Nippon Express to view their fleet of over 30 vehicles at its fingertip. By viewing the location of individual vehicles, they are able to assign urgent tasks via radio control or send message to driver through our Cornet’s Messaging System with an electronic DO straight to their terminal
With this application, Nippon Express will be expecting the following benefits:
- Reduce cost of dispute by almost 100%
- Reduce delivery claims by 30%
- Reduce time taken to assign jobs by 30%
- Increase driver’s productivity by over 10%
” Cornet’s solution has positively impacted the way we work. We expect the benefits to transcend mere monetary savings - not having to print delivery orders save us more than the entire cost of project - to visibly happier staff and customers.”
William Foo
Manager, Traffic Department
Nippon Express Pte Ltd
